Frequently asked questions
Where do you ship from?
All orders ship from Toronto, Canada.
Which countries do you ship to?
North America: Canada & the U.S.
Europe: UK, France, Germany, Switzerland, Italy, Spain, Netherlands, Belgium.
Middle East: Lebanon, UAE, Saudi Arabia.
Shop & Ship by Aramex is also available for GCC countries.
How much is shipping?
- Canada – CAD $4.5 or Unlock Free shipping when you buy 2
- U.S. – Flat rate of $5
- Europe & Middle East – rates vary per weight
Do you accept returns or exchanges?
Because this is a children’s book, all sales are final. If your order arrives damaged, we’ll happily replace it, just contact us at hello@cedarootales.com within 7 days of delivery.
Do you offer bulk or gift orders?
Yes! For schools, events, or special gifts, please reach out at hello@cedarootales.com and we’ll be happy to help.